The Perfect Dental Office Receptionist…

 

For years I have been saying that you only manage 3 things: People, Time & Money. Today I want to talk about people, specifically, the purrrffectt dental office receptionist. Just like your local professional sports team, trading up for the ultimate players is the name of the game. I want to share what we look for at our fabulous www.TodaysDental.com in Phoenix Arizona were we have been crushing it for over 25 years!

 

Are you tired of the front desk person who has to “Use” the bathroom just to trim her nails? My team can talk on the phone wearing headsets, which will totally free up both hands, so they can trim their fingernails, toe nails, or even apply mascara while booking a new patient!  Who needs to look at a computer screen if you can just remember the details for later while staring into a mirror plucking your eye brows? Did I say ‘Plucking”? I am sooooo sorry; you pluck a chicken and tweeze a brow. No one wants to show up at your dental office only to be greeted by a front desk woman with a 0.01 mm eyebrow hair out of line! GROSS!!!

 

Personal phone calls are much better than having the other front desk staff have to “Use” the break room to watch TV to hear about the finer points of personal life from Dr. Phil and Oprah when you could be loudly sharing salacious, interesting and 50 shades of sensational details of what is NOT working with you and your lover! This is what makes me want to start taping all phone calls at my office. “This Call May Be Recorded for Quality Assurance Purposes. Incase Dr. Farran’s DVD recorder is broken these calls will substitute for the Jerry Springer Show.
You need to find a receptionist who doesn’t need lunch or even a break. I want the purrrffectt dental office receptionist who can chow down a box of Cheez-It’s while checking people in, checking other’s out, putting the doctor’s needy wife on hold while trying to find her an alcoholic friend to hang out with on Facebook, while sorting insurance checks from the junk mail, while double booking the hygienist just to piss her off, while chugging down a Dr Pepper even if he wasn’t really a Doctor. YEAH Baby! We call her Dr. Multitask and she is the Chief Master Primary “Most Important” Player Goddess on every dental office team whether or not your walnut brain knows it or not! Probably NOT!!!  If you have a good one you should thank your lucky stars because I do every day!